PALS: Give Us Feedback

As a patient, relative or carer sometimes you may need to turn to someone for advice and support. This is where the NAViGO patient advice and liaison service (PALS) can help you.

NAViGO PALS is an impartial, confidential NHS service that can help service users who use mental health or social care services.

PALS is about listening, learning and working with you to improve the services that you receive from NAViGO.

PALS will:

  • Help answer your questions about NAViGO or your care
  • Advise and support when things go wrong
  • Respond to your concerns and problems
  • Listen to your suggestions for improving our services.
Complaints process

contact pals

Contact PALS

You can get in touch with PALS by using the electronic form below or by using the contact details listed. You can also find feedback forms in all our service areas – just ask a member of staff.





NAViGO House, 3-7 Brighowgate, Grimsby, North East Lincolnshire, DN32 0QE

(01472) 583040

info.navigo@nhs.net