As a patient, relative or carer sometimes you may need to turn to someone for advice and support. This is where the NAViGO patient advice and liaison service (PALS) can help you.
NAViGO PALS is an impartial, confidential NHS service that can help service users who use mental health or social care services.
PALS is about listening, learning and working with you to improve the services that you receive from NAViGO.
We want to hear your views about the services that we provide, both positive and negative.
We like to share compliments and praise when deserved but also to learn from your feedback if we could do something to improve our services.
Please click here to use our online feedback form. This form is submitted directly to our PALS team.
Telephone: (01472) 302 459
PALS and complaints
Diana Princess of Wales Hospital
North East Lincolnshire
The Care Quality Commission are the independent regulator of all health and social care services in England.
Their job is to make sure that care provided by hospitals, dentists, ambulances, care homes and services in peoples own homes and elsewhere meets national standards of quality and safety.
To view details of NAViGO services that are registered with the CQC, please click here.
Please click here to find out more about how you can make advanced decisions about your care and treatment.
The NHS Care Record Guarantee for England sets out the rules that govern how service users information is used in the NHS and what control the individual can have over this. It covers people's access to their own records; controls on others' access; how access will be monitored and policed; options people have to further limit access; access in an emergency; and what happens when someone cannot make decisions for themselves.
To download NAViGO's summary on the NHS Care Record Guarantee please click here.
To view the full document, please click here.