We are only interested in providing services that we would be happy for our family to use, in partnership with the people who know our services best, our staff, our service users and carers.
We are part of our community
NAViGO Community Interest Company is a not for profit social enterprise that emerged from the NHS, to run all local mental health and associated services in North East Lincolnshire.
We have all the services you would expect of a MH provider including acute facilities, but also specialist services such as systemic family therapy, DBT team, highly developed employment and training services running our own and other peoples ancillary services (catering, cleaning, maintenance etc) creating jobs and training for people with MH problems, eating disorder and many more. We designed the services in conjunction with people who use them and as such many are bespoke.
We are truly unique. We have a voting membership giving service users and carers equal rights to staff. We strive to provide services that we would be happy for our family to use, in partnership with the people who know our services best, our staff, our service users and carers.
We are national top scorers for many indicators thanks to the innovative design of not just our physical buildings, but the ways in which our services work fluidly around them.
Against a background of national service cuts, by working smarter, reducing waste, ensuring everyone relates directly to those who use the services and are therefore more efficient, having less managers and bureaucracy, we have managed (in our first year as a social enterprise) to not only save significant sums required of us, but also generate a surplus to reinvest back into our services.
We will keep trying, being more flexible and changing the way we do things to create reinvestment each year, giving our members a real voice in the development of our local services and creating a service which is truly part of the local community.
We are a social enterprise
The Government defines social enterprises as “businesses with primarily social objectives whose surpluses are principally reinvested for that purpose in the business or in the community, rather than being driven by the need to maximise profit for shareholders and owners.”
In simple terms this means that we are owned by our members (both staff and community) and unlike private healthcare providers, we do not make a profit. Any money that is saved through working more efficiently is reinvested back in to local services for local people: the money stays within the NHS.
We found that NAViGO as a social enterprise has embraced the concept of patient involvement to its utmost with patients having an active voice in decision making as members of the Community Interest Company