Am I in Crisis?

Am I in a mental health crisis?

The term ‘mental health crisis’ means that a person is in a mental / emotional state where they need urgent help.

Mental health crises may take the following forms:

  • suicidal behaviour or intention
  • panic attacks/extreme anxiety
  • psychotic episodes (loss of sense of reality, hallucinations, hearing voices)
  • other behaviour that seems out of control or irrational and that is likely to endanger the self or others


What isn’t a crisis?

There are many different aspects of our lives which may cause us problems and difficulties, however if you do not need urgent help for your mental / emotional state then there are lots of other organisations that may be able to offer you more appropriate help and support.


The Crisis Team

The Crisis Home Treatment Service works directly with people who are experiencing a severe mental health crisis and need immediate and more intensive care and treatment, mostly at home.

Part of the wider Adult Acute Service, the team will work with you if you need urgent or emergency mental health care – in a crisis, rather than looking after your everyday needs.

The Team includes some of our most senior staff who will focuses on assessment of your current situation when you are in crisis. This could be in your own home, community or NAViGO building.

The Team will only work with you on a short term basis during your initial crisis, supporting you and your family during the acute phase of your problem.

The Crisis Team can also refer you to other services if necessary and has direct access to inpatient beds at Harrison House as well as all NAViGO services.

Useful documents

What is the Crisis team?

Safety guide – ‘The Dangers of Online Dating’ 


If you’re already receiving services from NAViGO, your care coordinator should be your first contact point.

The Crisis Service does however; provide an open referral system where you can self-refer via the Single Point of Access.

The service can be contacted 24 hours a day, seven days a week.

(01472) 256256 (option 3 for mental health) 


If you or someone you know is experiencing alarming physical health symptoms such as chest pain, blacking out, blood loss, suspected stroke or a serious injury you should seek help.

If you telephone 999 and tell the operator that there is a medical emergency, a response vehicle will be sent to your location.

Always call 999 if someone is seriously ill or injured, and their life is at risk.

If you have transport available you can also go to A and E directly yourself, at Diana Princess of Wales Hospital, Scartho Road, Grimsby, DN33 2BA.

Citizens Advice

The Citizens Advice Bureau and Community Advice Service in North East Lincolnshire offer free, independent and confidential specialist help and advice on money matters including welfare benefits, housing and debt management.

Tel: 03444 111 444

Cruse Bereavement Care

Cruse offer support, advice and information to children, young people and adults. Their services are free of charge and they support anyone who has been bereaved wherever or however the death has occurred. They offer one-to-one support in your home or if you prefer, at an outside venue. Group support is also available.

Tel: 01472 814455

Click here to download Cruse Has Someone Died? Restoring Hope leaflet

Click here to download Cruse Coping with trauma and loss leaflet

NEL Safeguarding Children Board

Telephone:           01472 325474


Addaction North East Lincolnshire

Addaction NE Lincs provides a full range of help for people experiencing problems with their drug or alcohol use, from harm reduction via active treatment and through to detoxification and rehabilitation.

The service is on the corner of Church St and Freeman St, opposite Wilko. Buses number 3 and 9 stop very close by – ask for Church St stop.

Viking House, 55 Church St, Grimsby, DN32 7DD

Tel: 01472 806890


Opening times:

Mon – Fri:9:00-17:00
The service is open one evening per week – ask for details.

Home options service – NE Lincs Council 

The Home Options Team gives free, confidential and impartial housing advice and assistance to residents who have housing needs.

Home Options Team, Civic Offices, Knoll Street, Cleethorpes, North East Lincolnshire, DN35 8LN

Telephone: 01472 326296, option 1




Springboard Housing Team

NAViGO, in partnership with Shoreline Housing, is able to source accommodation tailored to individuals needs and provide a bespoke care package to ensure a successful outcome.

Tel: 01472 629500




Shoreline Housing

Shoreline Housing is a provider of affordable housing in North East Lincolnshire.

Tel: 0345 849 2000



Salvation Army Hostel

The hostel has 46 single rooms for single homeless male or females over the age of 25 (over the age of 18 by arrangement), providing half board (breakfast and evening meal provided) accommodation.

Anyone who is homeless may apply.

Applicants must be able to claim housing benefit.

Tel: 01472 289279





YMCA Humber is a charitable organisation that provides short-term supported accommodation in the community for up to 98 young people.

Tel: 01472 359621