High quality mental health services as inspected by The CQC

High quality mental health services as inspected by The CQC

NAViGO Health and Social Care CIC has been rated Good overall by the Care Quality Commission in their latest well led inspection.

The award winning mental health provider, which was inspected in November and December 2017, received a well led inspection rating overall of Good for being safe, effective, responsive and well-led. It was rated Outstanding for services being caring.

NAViGO’s core services where rated as Outstanding overall with Acute inpatient services for older people and the Specialist Eating Disorder service both being rated Outstanding in their own right.

During this most recent inspection the team visited three core services, Acute inpatient services for older people, Rharian Fields specialist eating disorder service and Community mental health services.

Out of the 37 individual ratings, NAViGO was awarded an impressive 11 “outstanding”, 25 “good” and only one “requires improvement”.

In the five key domains in which the CQC rate organisations, NAViGO’s (as a whole) well led inspection rated as follows:

• Are mental health services well led: GOOD
• Are mental health services responsive: GOOD
• Are mental health services caring: OUTSTANDING
• Are mental health services effective: GOOD
• Are mental health services safe: GOOD

NAViGO have only received one provider action statement to follow up and the actions highlighted have already been resolved.

Our unique position as a social enterprise that incorporates staff and community members was recognised within the report; it was noted that engagement with staff, service users and carers around development of NAViGO’s vision and values was exceptional and this was demonstrated throughout the whole organisation.

Although NAViGO are a social enterprise and community interest company (CIC) the services are still inspected as they would be for any other NHS Trust with the same level of scrutiny.

The inspectors reported that ‘Staff cared for patients with compassion. Feedback from patients confirmed that staff treated them well and with kindness. Staff were fully committed to ensuring patients were active partners in their care. Staff empowered them to have a voice and reflected patient’s preferences in the care they received.’

The inspection team felt that ‘staff genuinely respected and valued patients as individuals. Relationships between staff and patients were strong, caring and supportive’.

It was noted that ‘managers invested in their staff; offering developmental and specialist training that enhanced skills’ resulting in a stable workforce with low levels of sickness and few vacancies. Staff, teams and services were all committed to working collaboratively and finding efficient ways to deliver more joined up care to people who use services, particularly those patients from out of area’.

NAViGO’s Acute inpatient services for older people, Konar Suite, where praised for consistently considering a patient’s privacy and dignity. They found innovative ways to enable patients to maintain their independence as much as possible. The ward ensured a patient’s family were involved in all aspects of the care provided ..
‘The facilities on the ward (Konar Suite) offered exceptional comfort and were designed to offer patients an environment more associated with a person’s home than a hospital ward’.

Jane Lewington, NAViGO Chief Executive said; “We welcome inspections of our services as this gives our staff an opportunity to showcase the fantastic work and high level of care that they deliver to local people.

On behalf of the Board, I would like to give an enormous thank you to our staff who o above and beyond in their compassion and care for the people who use our services. What a tremendous accolade”.

To view the full report and ratings visit – http://www.cqc.org.uk/provider/1-177460793/reports

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