NAViGO Carers

Across the UK today, seven million people are carers, supporting a loved one who is older, disabled, seriously ill or suffering with a mental illness (, 2018). There are 16,500 carers in North East Lincolnshire alone, each contributing their share of the money they save into the North East Lincolnshire economy every year (Carers Support Service).

Our Commitment to Carers

NAViGO is a membership organisation that strives to ensure there are avenues for service users, carers and the wider membership to have a voice. Our carers are incredibly important to us and this voice is one that is crucial to us in understanding how we can better shape our services for those you care for.

Our Commitment to our carers:
1) To ensure that you have access to an assessment of your own needs and that this is carried out within 28 days of referral.
2) To ensure that we welcome carers into our membership and open up a number of avenues of communication so that you can share your thoughts and feelings with us and as a means to share information with you.
4) To provide engagement, involvement and training opportunities where appropriate to meet your needs.
5) To ensure our staff are carer-aware and they can identify when a carer may have needs of their own and signpost and support as appropriate.
NAViGO has made a commitment to use the community membership as the way to of engage and involve carers.

Additional carers information and advice can be found in the carers area of NAViGO’s community magazine. If you are not already a community member and would like to receive the community magazine, get more involved or hear more about your local mental health service, please email to join our membership, or visit our website.

Click here to download your copy of our Carers Information Guide.

NAViGO supports and facilitates a number of carer groups, meetings and activities which all carers are welcome to attend and participate in. Find all the latest events here on our online calendar.

NAViGO Carers Assessment Process

Do you care for someone with a mental health need? If so, you may be eligible for additional support. Our carers assessment process is as follows:

Important: If you are the carer of a service user who is supported by older people’s services you will be signposted to FOCUS who will carry out your assessment.


Contact the Carers Assessment Officer
T: 01472 806800

Mon-Fri   8:30am-4:30pm

Some personal details will be taken during the call.


Following your contact with the Carers Assessment Officer, your referral will be processed. Arrangements will be made to carry out an assessment within 28 days.


A letter with details of your appointment will be sent out in the post.

Possible Outcomes

  • Information and advice
  • Referral / information on local carers support groups internal and external to NAViGO
  • Referral to the local Carers Support Centre and additional services if required
  • Access to a carers personal budget if you meet the national criteria subject to approval by the Clinical Commissioning Group (CCG) Risk & Quality Panel
  • One to one and telephone support from Carers Assessment Officer, if required

Click here to download a copy of the process

The Carers’ Support Service is here to work with and support carers in North East Lincolnshire.

Who do they support?

The Carers’ Support Service supports different groups of carers:

Adult Carers – Adults caring for someone aged 18 or over.
Young Adult Carers – Adults aged 18 to 25 who care for someone aged 18 or over.
Young Carers – Carers under the age of 18 who care for a family member (parent, grandparent, sibling, etc.).
Parent Carers – Carers who provide for the additional needs of a child as a consequence of a disability or medical condition.
Carers of someone with a substance misuse problem – Carers in this situation must be 18 or over to access support via the Carers’ Support Service.

The Carers’ Support Service aims to meet the individual needs of a carer that arise as a result of a caring role. All support via the Carers’ Support Service is available to all groups of carers, with the exception of young carers.

The Carers’ Support Service works closely with the Young Carers Team within North East Lincolnshire Council. Together they ensure Young Carers are given the information, advice and support they need to reduce the impact of a Young Carer’s caring role. The Carers’ Support Service can register Young Carers and signpost directly to the Young Carers Team for an assessment. From age 16, Young Carers can also access specialist advice regarding benefits.

To book an appointment call (01472) 242277

The Gardiner Hill Foundation is a local charity which has been established to enhance and enrich the lives of people with mental health problems and promote good mental health.

Carers are eligible to apply for a grant from Gardiner Hill, NAViGO’s chosen mental health charity. Money can be awarded to carers who would like to access training or need to pay for extra support. All applications must be approved by the board.

To get an application form please contact a member of staff, email or call 01472 583053.

The Care Act 2014 came into effect from April 2015 and replaced most previous law regarding carers and people being cared for.

It outlines the way in which local authorities should carry out carer’s assessments and needs assessments; how local authorities should determine who is eligible for support; how local authorities should charge for both residential care and community care; and places new obligations on local authorities.

The Care Act is mainly for adults in need of care and support, and their adult carers. There are some provisions for the transition of children in need of care and support, parent carers of children in need of care and support, and young carers. However the main provisions for these groups (before transition) are in the Children and Families Act 2014

For more information about The Care Act visit

Under the Care Act you are entitled to a carer’s assessment where you appear to have needs. This matches the rights to an assessment of the person being cared for. You will be entitled to support if you meet the national eligibility criteria.

The person you care for is entitled to a ‘needs assessment’ if they appear to have needs for care and support.

Local authorities are allowed to arrange for other organisations such as charities or private companies to carry out assessments.

Carer’s Allowance is the main benefit for carers. If you are looking after someone for 35 hours a week or more, you may be eligible.

This information applies to people living in England, Wales, Scotland & Northern Ireland and provided by 

Carer’s Allowance is paid at £62.70 a week (2017/18 rate). The amount paid is reviewed each year in April, but isn’t necessarily increased.

Carer’s Allowance is not a contributory benefit based on your National Insurance record. Carer’s Allowance is also not a means tested benefit and so is not based on your and any partner’s income and capital. However, there is a cap on how much you can earn from work and still be entitled to Carer’s Allowance.

Carer’s Allowance is taxable. However, carers will only have to pay tax if they have other sources of taxable income such as occupational or personal pensions or part-time earnings, and if this combined income takes them over the threshold for paying tax. Carer’s Allowance on its own is below this threshold.

Young carers are children under 18 with caring responsibilities, and their rights to be assessed come mostly from the Children Act 1989 and the Children and Families Act 2014.

If there is an adult being looked after, then the local council has a duty to consider whether there are any children involved in providing care, and if so, what the impact is on that child.

The local council have a duty to assess ‘on the appearance of need’ (ie without a ‘request’ having to be made). They also have a more general duty to ‘take reasonable steps’ to identify young carers in their area.

The local council must involve the child with caring responsibilities, their parents and any other person the young carer requests in the assessment process. The assessment itself must look at whether or not the young carer wishes to continue caring, and whether it is appropriate for them to continue caring. When doing this they have to take into account any education, training, work or recreational activities the young carer is or wishes to participate in.

Where a young carer’s eligible needs are identified as requiring support, local councils will have to:

  • provide support directly to the young carer or
  • demonstrate that the ‘cared for person’s’ assessment has provided adequate care and support to prevent inappropriate care being required from the young carer

Janice Dobbs
NAViGO Carers Assessor

01472 806800

Julie Gray
Head of Corporate Affairs

(01472) 583050

Amy Quickfall
Engagement and Project Manager

01472 583066

Jenny Briggs
Carers Engagement Officer

01472 583053

Kelly Moore
Dementia Engagement
Project Worker

01472 583014