The Assertive Outreach team works with service users who struggle to engage with mental health services but have enduring mental health problems.
WHAT WE DO
We work with an identified group of service users over 18 who have severe and enduring mental health problems and currently do not effectively engage with mental health services.
The service is flexible which means people who feel uncomfortable in accessing services can still receive help and support.
The team works with people in their own environment, or a place the person feels happy to meet, to persuade them to keep connected to mental health support services. We sometimes use housing departments, police stations, social security offices and inpatient units as meeting places.
WHO WE ARE
The Assertive Outreach team is a specialist community team made up of nurses, social workers and assistant practitioners.
We have a low ratio of service users to workers which enables us to have more intensive and more frequent service user contacts – up to twice daily if required. Engagement is the core concept of assertive outreach and a fundamental component in the development of a therapeutic relationship with people with mental health illnesses.
HOW DO I ACCESS THE ASSERTIVE OUTREACH SERVICE?
You can be referred to our service through another mental health service, the Single Point of Access, your GP or other healthcare professionals.
Call (01472) 256256, selecting option 3 for mental health
We welcome referrals to our services from healthcare professionals and GPs via our Single Point of Access.
NAViGO Single Point of Access
(01472) 256 256 Option 3
Emails sent to this address will only be responded to within office hours, Monday – Friday between 9am-5pm. If you require immediate assistance, please use the phone number listed above.
Please note these contact details should only be used to make a referral to the service, if you would like to speak directly to someone from within the service, please use the contact details listed below.
If you or a loved one are not already accessing our services and require emergency assistance for a mental health crisis, you can contact the NAViGO Single Point of Access 24 hours a day, seven days a week:
Call: (01472) 256 256 Option 3
If you need to speak to someone face-to-face, you can attend Harrison House to speak with a member of the crisis service.
Already accessing NAViGO Services?
If you are already accessing a service within NAViGO and need to speak with someone about your care and treatment, please contact either your Care Coordinator or Lead Professional for whom you should have been given contact details.