Assertive Outreach

The Assertive Outreach team is a specialist community team made up of nurses, social workers and assistant practitioners. We work with an identified group of service users over 18 who have severe and enduring mental health problems and currently do not effectively engage with mental health services.


What services do we offer?

The service is flexible which means people who feel uncomfortable in accessing services can still receive help and support.

The team works with people in their own environment, or a place the person feels happy to meet, to persuade them to keep connected to mental health support services. We sometimes use housing departments, police stations, social security offices and inpatient units as meeting places.

We have a low ratio of service users to workers which enables us to have more intensive and more frequent service user contacts – up to twice daily if required. Engagement is the core concept of assertive outreach and a fundamental component in the development of a therapeutic relationship with people with mental health illnesses.


You can be referred to our service through another mental health service, the Single Point of Access, your GP or other healthcare professionals.

Referrals to the service are made internally through our Community Mental Health Team. The team also accept out of area transfers.

For more information please get in touch:

Call: (01472) 256256 option 3 for mental health

We welcome referrals to our services from healthcare professionals and GPs via our Single Point of Access.

NAViGO Single Point of Access

(01472) 256 256 Option 3

Emails sent to this address will only be responded to within office hours, Monday – Friday between 9am-5pm. If you require immediate assistance, please use the phone number listed above.

Please note these contact details should only be used to make a referral to the service, if you would like to speak directly to someone from within the service, please use the contact details listed below.

Already accessing NAViGO Services?

If you are already accessing a service within NAViGO and need to speak with someone about your care and treatment, please contact either your Care Coordinator or Lead Professional for whom you should have been given contact details.

Alternatively, you can contact the wider team who provide your services. To find contact details for all the NAViGO services, please click here.

If you should require emergency assistance out of office hours, please contact Lincsline who can be reached from 5pm until 9am or 24 hours a day at weekends and Bank Holidays.

Lincsline: 0808 800 1010

New to NAViGO Services?

If you or a loved one require help and support for mental health issues, your first port of call should be your GP or other health care professionals who may refer you to one of our services.

Alternatively our Open Minds centres based in both Grimsby and Cleethorpes are open access to the general public:

Open Minds Grimsby:
7-9 Osborne Street
DN31 1EY

(01472) 625100- A voicemail can be left outside of office hours

Open Minds Cleethorpes:

13-15 Grimsby Road
DN35 7AQ
(01472) 252760 – A voicemail can be left outside of office hours

If you or a loved one are not already accessing our services and require emergency assistance for a mental health crisis, you can contact the NAViGO Single Point of Access 24 hours a day, seven days a week:

Call: (01472) 256 256 Option 3


(Emails sent to this address will only be responded to within office hours, Monday – Friday between 9am-5pm. If you require immediate assistance, please use the phone number listed above.)


Weelsby View Health Centre
Ladysmith Road
DN32 9SW
(01472) 806800